FAQ
Frequently Asked Questions
Orders
Where are your products made?
At Wandering Soul, our products are globally sourced using premium materials and are locally manufactured in the United States. Every item is made to order, allowing us to reduce waste while delivering a product crafted specifically for you.
Why are your products made to order?
We believe in creating with purpose, not excess. Making each item to order helps reduce overproduction and environmental waste while ensuring every piece receives the attention it deserves.
How long will it take to receive my order?
Because every order is made specifically for you, production begins after your purchase is placed. Production times may vary depending on the item and current demand. Once your order has shipped, you’ll receive tracking information via email.
Shipping
Do you ship internationally?
Yes! We proudly ship to customers around the world. Shipping times and rates vary depending on your location.
How can I track my order?
As soon as your order ships, you’ll receive an email containing your tracking information so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
Due to the made-to-order nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for incorrect sizing, buyer’s remorse, or change of mind.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the issue, and we’ll work quickly to make it right.
Sizing
How do I choose the correct size?
Please refer to the sizing guide provided on each product page before placing your order. Because every item is made specifically for you, we cannot exchange items due to incorrect sizing.
Payments
What payment methods do you accept?
We accept all major credit and debit cards along with other secure payment methods offered during checkout.
About Wandering Soul
What is Wandering Soul?
Wandering Soul is more than a clothing brand—it’s a mindset. Inspired by travel, exploration, and the outdoors, we create apparel for those who believe life is a journey, not a destination. Every collection is designed for people who seek adventure, embrace new experiences, and live boldly.
How can I stay updated on new releases?
Subscribe to our email newsletter and follow us on social media to be the first to hear about new collections, exclusive releases, and special announcements.
Contact
How do I get in touch?
If you have any questions about your order or our products, we’d love to hear from you. Visit our Contact page or email our customer support team, and we’ll respond as quickly as possible.